Behind our clients are families, veterans, and vulnerable people who need reliable heating and hot water. We always keep that front of mind. Our priority is keeping services running smoothly, while helping our customers get more from their budgets and improve long-term efficiency.
We’ve been doing this a long time, and we have experience from within. Both our founders spent a large part of their careers working in Housing Associations, so we understand the pressures from both sides.
Performance from day one
We take our responsibility to you seriously. And we make sure your heating and hot water services perform properly from day one.
Whether it’s taking over from a non-performing contractor or delivering our own installation, we always start with:
- End user service delivery
- System reliability
- Operational stability
Once these are established, we then focus on efficiency improvements.
What does this mean in reality?
In the early days of Orka, a housing association gave us four sites that had not performed well under their previous contractor. One site was handed over with 52 dwellings without hot water—that’s 52 people or families unable to bathe or wash comfortably and hygienically.
Within two weeks this was reduced to two instances (The remaining two were due to aged, unsupported Heat Interface Units and a lack of available spare parts.)
We mean what we say. And we do what we promise
What do we do for housing associations?
Annual servicing and inspections
Often a legal requirement for landlords, these need to be completed on time. We manage the entire process—booking appointments with residents and providing all the necessary paperwork to demonstrate compliance.
Rapid response to callouts
We have a dedicated call centre to answer residents calls 24/7. We’ll always try to resolve issues over the phone where possible, and when we can’t, we respond quickly to fix the problem.
Planned preventative maintenance
When assets age, they can become less efficient and less reliable. By planning maintenance, only when it’s needed, we help avoid future breakdowns and ensure you and your residents get the best value from your heating systems—without overpaying for inefficiencies.
Asset tagging to track equipment performance and lifecycle
Using QR codes, we track all assets across your portfolio and monitor their lifecycle stages.
Hard FM service
You can include all Hard FM services within a single contract, reducing supplier overhead and simplifying accountability. This can include maintenance, testing, and compliance for core services such as heating, ventilation, electrical installations, and fire safety.
Remote monitoring
We’ve developed a remote monitoring dashboard where both teams can track system performance in real time and respond quickly to issues.
Plant room upgrades and decarbonisation
Whether it’s a new building or time to upgrade an ageing boiler room, our team has delivered a wide range of heating and hot water projects. From funding applications and mechanical and electrical design, through to installation and integration with existing systems we’ll work with you to manage the whole project.
Our technical expertise lies in heat networks and decarbonisation projects, replacing old gas-fired central heating systems with low-carbon heat pump technology.
Technical compliance
Regulations are constantly changing. And just this year [2026] there’s been big changes in heat network regulations in Great Britain. Mandated by the Energy Act 2023, the new regulations saw Ofgem take over as regulator from January 2026, to improve consumer protection, fair pricing, and technical standards.
We help to make sure what you’re doing in your buildings complies with the most recent standards and regulations.
Keeping you informed every step of the way
As well as keeping your residents happy, we know you have performance targets to meet and tight budgets to maximise. We provide you with a dedicated portal where you can review performance, track jobs, download compliance certificates, and see your planned maintenance schedule.
Why customers work with us
Clients choose us because we understand the realities of social housing. We’ve been on both sides of the table, and we deliver on our promises. We prioritise resident comfort and give honest, practical advice about upgrades and system requirements—only fixing what’s needed.